Appointment Cancellation Policy

We strive to render excellent care to you and the rest of our clients. Your care and treatment is a priority for us. Last minute cancellations have a significant impact on their clients and team. We have found that a cancellation fee is the fairest way of managing commitment to appointments so that we dont have to move to deposits.

We request that you give a notice no later than 24 hours prior to your scheduled appointment in the event that you cannot make it. If the appointment is cancelled on the day of appointment or the client misses an appointment without contacting us, it is considered a missed or "no show" appointment. Additionally, if a client is more than 15 minutes late for an appointment, it will be considered as a "no show" appointment, and that appointment will be rescheduled. Please be aware, we have certain times allocated for your service. If you run late it then effects the customers after you.

A fee of 30% of your booked in service will be charged for the missed appointment. It is required to be paid prior to rebooking/attending any future appointments.

If you have questions regarding this policy, please let us know and we will be happy to clarify our policy for you.

 SERVICE GUARANTEE

At Kouture Hair, we pride ourselves on quality work & products. We provide thorough consultations prior to your service and we endeavour to ensure all clients leave the salon 100% satisfied. However, if you find that you are unhappy with the end result we will redo your hair at no extra charge. This is strictly within 7 days of your visit. This does not apply to change of mind as this will be charged